TELUS LivingWell Companion is a veteran in the medical alert system industry with thoroughly proven reliability and results. Regardless, it remains accessible even to those on a fixed income owing to its attractive price point, favourable terms and total cost of ownership.
TELUS is a longstanding provider of medical tech solutions and has been trusted by over 12 million Canadians. The company offers Canadian seniors access to 24/7 support, ensuring you get help whenever you need it.
With TELUS, you’ll get a quality medical alert system that performs as advertised. TELUS LivingWell Companion offers responsive, personalized care options that provide seniors the freedom to live independently without fearing an unexpected fall. Just like any other alert system, however, it does have its advantages and areas of strength, so this article will consider its features and costs. It will also provide answers to some of the systems’s most frequently asked questions.
The LivingWell Companion comes in three versions: LivingWell Companion™ Home (Basic), LivingWell Companion™ Home (Fall Detection), and LivingWell Companion™ On The Go (GPS). Also, you can get the device on Apple Watch with TELUS Health Companion™.
All versions of LivingWell Companion offer basic 24/7 medical alert services to thousands of Canadians, allowing them to live independently without worrying themselves or their loved ones. When the Help Button is pressed during an emergency, a signal is sent to TELUS’ Central Monitoring Station, alerting them. A trained operator will then initiate a call to find out exactly what is happening before dispatching a response team to your location. If the operator cannot reach you, they will dispatch first responders.
The LivingWell Companion™ Home is ideal for retirees and individuals who spend a lot of time at home. The Fall Detection version is a little more sophisticated and senses a severe fall. When a loved one falls, the device alerts the response centre automatically.
LivingWell Companion™ On The Go (GPS) best suits individuals who perform many outdoor activities. This device is fitted with a GPS tracker and instantly pinpoints the user’s location when they are in trouble and need to be found as soon as possible. If your loved one finds themselves in an unfamiliar place and presses the emergency button, their device will transmit their coordinates, and you can rest assured that help is on the way.
The LivingWell Companion™ On The Go (GPS) is also portable, and may be worn as a pendant around the neck. It is water-resistant, which means that you don’t have to worry about wearing it in the shower or if it gets rained on.
Home Base Station
The included home base station features a large help button and communicates wirelessly with your wearable device.
Two-Colour Signal Indicator
By being able to easily see an indication of whether you have a signal, you can enjoy peace of mind knowing that your help button is fully operational.
The built-in battery is long-lasting, and the pendant will display a flashing red light when the battery needs to be changed so that you won’t ever have to worry about being unprotected.
Automatic Fall Detection
Available as an optional feature, the automatic fall detection system features a built-in sensor that can automatically detect slips, trips, and falls and report them. As a result, if you aren’t able to reach your emergency button or home base station, you will still be able to initiate a two-way voice call to determine if medical assistance is necessary.
One of the most practical features is that TELUS medical alert wearable devices are highly water-resistant, which means that if your device gets wet, you will still be able to enjoy its benefits.
What We Liked
The best part about having a Livingwell Companion device is the instant connection with a medical response agent whenever there is a medical emergency. The two-way communication capability allows its user to request the right kind of help so that the emergency response agent arrives prepared. Your listed family and friends receive a notification whenever you are in an emergency, and they can respond first in case they are around.
Automatic fall detection calls for help when its user is severely injured in a fall and can’t muster the energy to press the panic button. With GPS technology, rescue will easily find you. You can use the panic button to report a fire outbreak, burglary, or robbery.
There are many other things to like about the TELUS LivingWell Companion ecosystem:
- The design of the wearable devices is particularly nice. Some medical alert devices are bulky and cumbersome, but the TELUS pendants are sleek, light, and stylish.
- The devices feature built-in GPS, which means that you can be located quickly in the event of an emergency, even if you can’t call for help from a cell phone or landline.
- The system is highly reliable, and the battery is very long-lasting.
- The price is really good for the service you get.
- The optional wristband is functional and attractive.
- The home base station is easy to use.
What We Disliked
The system isn’t perfect, though—no system is, after all—and there are a few small downsides to consider before signing up for the service
- You will need to pay more for fall detection, which some other providers include for free.
- The industrial design of the home base station may not suit everyone’s tastes.
- The wrist strap is only available for the Home (basic) pendant.
- You need to install the system by yourself or with telephone support.
The TELUS LivingWell Companion devices come at relatively pocket-friendly prices compared with similar offerings in the market. We like it because it offers among the lowest monthly price and life-time ownership costs of comparable no-term-contract and no-upfront-fee personal emergency response services in Canada.
As of this writing, the basic at-home medical alert system went for $25 monthly, $35/month for the at-home fall detection option, and $55/month for the On-the-Go option. Both work great and offer good value when you consider how much they extend the function of the equipment.
The system also features a GPS-enabled model, so that your emergency button will work even when you are not at home. The cost for the GPS model is $45 per month.
There is also an Apple Watch version for $54 per month, which includes the cost of financing the Apple Watch.
All the available models feature the same core functions, such as an emergency button and rapid response, so it’s really just a matter of determining whether you need fall detection or GPS.
TELUS is one of Canada’s premier telecommunications companies and has been around since 1990. The company has a reputation for offering reliable telecom solutions and is one of Canada’s big three telecom giants alongside Bell and Rogers.
In other words, you are in good hands with TELUS, and your emergency button will work reliably on the TELUS network.
Our Final Take
Produced by a reputable provider, TELUS LivingWell Companion offers a system that will keep you or your loved ones safe regardless of where they reside in Canada. Their subscriptions are fairly priced and you’re guaranteed value for your money.
All things considered, the TELUS LivingWell medical alert system is a great choice. The pros greatly outweigh the cons, and the price is good, too, with plans starting at less than $1 a day.
If you are looking for a reliable emergency alert system in Canada, then we highly recommend TELUS Livingwell Companion, as it is one of the very best options on the market.
Explore More Reviews
There are a number of medical alert systems providers in Canada, each promising to deliver peace of mind, independence and security. However, the quality of equipment, reliability and service delivery differ among them. We’ve researched dozens of companies to find the very best. Our expert reviews will provide you with everything you need to know to find the right system for you. Explore the best medical alert systems according to our editors.
In-Depth Comparisons of Medical Alert Companies
In addition to our detailed medical alert reviews, we’ve also compiled in-depth comparisons outlining how Canada’s most popular providers stack up against TELUS Livingwell Companion, our editor’s choice, in terms of features, performance, and pricing.
- Philips Lifeline vs TELUS Livingwell Companion
- Life Assure vs TELUS Livingwell Companion
- Red Dot Alerts vs TELUS Livingwell Companion
Frequently Asked Questions
Is there a contract or any hidden fees?
There is no contract unless you opt for the Apple Watch, which requires a two-year term for the financing of the watch itself. The other plans have no hidden fees.
However, it’s worth noting that replacement devices do come at a surcharge. An additional base model pendant will cost $50, and a replacement pendant with fall detection costs $90.
Also, the first month of service is free with an ongoing new customer promotion.
Do I need a phone line to use the system?
No, there is no landline required to use the service. LivingWell works on the TELUS network even if you have no phone or are otherwise away from home and using the GPS device.
Who installs the system?
Unfortunately, you need to install the system yourself. The good news is that it’s incredibly easy to set up. A TELUS agent will walk you through the process step-by-step over the telephone. The entire set-up process can be completed in only a few minutes, and, once installed, the system won’t need to be updated or reconfigured again. Once the home base is installed, you can test your emergency button to make sure that everything is working properly, and then that’s it: you’re good to go!
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